The “Office Management” course is meticulously crafted to address the multifaceted challenges of managing a modern office environment effectively. This program is aimed at aspiring office managers, administrative professionals, and those seeking to enhance their organizational and leadership skills within a business setting. Students will be introduced to the fundamental principles of office management, including administrative procedures, document management, office technology, and communication strategies. Additionally, the course covers critical areas such as team leadership, project management, and the implementation of efficient work processes. Through practical exercises and real-world case studies, participants will develop the competence to optimize office operations, foster a productive work environment, and support organizational objectives. Graduates of this course will be well-equipped with the skills and knowledge needed to excel in office management roles across a variety of industries, prepared to meet the evolving demands of the contemporary workplace.

Qualification Objectives

• To provide qualifications in office management that combines both subject knowledge and industry experience that is essential for the Learner’s career advancement.
• To Equip Learners with the business communication, office administration and office management skills, knowledge and understanding necessary to achieve in the domestic and international business environment.
• To provide an applied balance between employability skills and the knowledge essential for the Learner’s career advancement or academic aspirations.
• To provide opportunities for Learners to develop the skills, techniques and personal attributes essential for successful working lives within the business industry.

Overview of Knowledge, Understanding and Skills

The Certificate in Office Management is the starting point for Learners with limited knowledge and experience of Office Management. Please note, the Diploma is only awarded once the Certificate and Diploma subjects are all complete.
On successful completion of these qualifications, Learners are equipped with a range of skills including, but not limited to:
• Using language skills in grammar, spelling, punctuation, capitalisation, number usage, and sentence structure.
• Selecting and using various forms of office communication and analyse their application
• Understanding how business communication strategies and principles can be applied to domestic and international business situations.
• Understanding theories of management and how they fit in with managerial tasks and processes.

Career Opportunities

These qualifications prepares Learners to undertake a variety of roles in office management. Following successful completion of the qualification, Learners could:
• Seek employment in office management related roles.
• Go on to further work in specialist management areas.
• Further their studies in office management or a specific business area.

Duration:

The ICM Diploma programme is structured over 3 years—with 2 years of class study followed by 1 year of internship. Please note that the internship year is optional, and you may graduate after 2 years if you successfully pass all your examinations.

Mode of Delivery

The course is offered entirely online, using a blended approach that combines live, real-time interactive sessions with recorded video lectures to provide a flexible and engaging learning experience.

Live Interactive Sessions:
These scheduled virtual classes bring learners together with expert instructors in real time. You can ask questions, participate in discussions, collaborate with peers, and receive immediate feedback—just like in a traditional classroom, but from the comfort of your own home. These sessions help build a strong sense of connection and community while keeping you on track with your learning goals.

Recorded Video Content:
All live sessions are recorded and made available on the learning platform. This means you can:

• Review lessons as many times as needed

• Catch up if you miss a live class

• Learn at your own pace, at times that suit your schedule

This dual format ensures that whether you prefer the structure of live learning or the flexibility of on-demand content, you’ll have the tools you need to succeed.

With online access from anywhere in the world, this mode of delivery is ideal for busy professionals, students in different time zones, and anyone looking to learn without limits.

Exams are held online – IICT Hybrid Proctoring

Our IICT Hybrid Proctoring System blends AI automation with live human supervision for smarter, more secure online exams. The IICT Proctor App monitors student activity using AI while trained proctors oversee in real time, ensuring fairness, accuracy, and reliability. It’s the perfect balance between technology and human intelligence — ensuring every assessment is secure, authentic, and trusted.

Entry Requirements:

• Copy of Grade 12/LGCSE or its equivalent
• Copy of ID/Passport

How to Apply:

1. Start Your Application
   Click on the “Apply” button. Follow the step-by-step instructions to submit your application. No Application Fee.

2. Wait for Your Admission Letter
   Once your application is reviewed, you will receive an official admission letter via email.

3. Enroll in Your Course
   After receiving your admission letter, return to the website, navigate to the course you’ve been admitted to, and click “Take This Course”  Button. Follow the provided instructions to complete your enrollment.

Need help? Our support team is here for you!

Note:
ICM provides four intakes per year — January, March, June, and September.
Our ICM Centre Number is 12193.

Promotion

Enroll Now & Learn More!
Register for any Certificate or Diploma course and get 1 year of free access to over 60 eLearning courses and resources. Complete a course and receive an ICM eLearning Certificate, plus enjoy full ICM Membership benefits.

ICM Members enjoy:

• Free eLearning courses & eBooks

• The ICM Focus magazine

• Study guides & exam success tutorials

👉 Sign in with your ICM ID and password ‘changeme’ (update on first login).

To Access short courses, Click here:  ICM Student Portal

📅 Offer ends 31 January 2026.
Terms & Conditions apply.