The course equips students with practical skills and theoretical knowledge essential for a successful career in the hospitality and accommodation sector.

Key Components of the Course:

1. Housekeeping Operations:
   • Cleaning and Maintenance: Students learn techniques for cleaning and maintaining guest rooms, public areas, and back-of-house areas in various types of accommodation establishments, such as hotels, resorts, and guesthouses.
   • Laundry Services: The course covers the operation of laundry services, including the care and management of linens, uniforms, and guest laundry.
   • Safety and Hygiene: Emphasis on maintaining high standards of cleanliness, understanding health and safety regulations, and implementing hygiene practices.
2. Accommodation Management:
   • Room Division Management: Involves understanding the management of the front office and housekeeping departments, ensuring smooth operations.
   • Guest Relations: Training in effective communication and customer service to enhance the guest experience.
   • Inventory and Supplies Management: Managing inventory, supplies, and amenities necessary for guest comfort and accommodation upkeep.
3. Supervision and Leadership:
   • Team Management: Developing skills to lead and manage a housekeeping team, including scheduling, training, and performance evaluation.
   • Quality Control: Ensuring that accommodation standards are met consistently, and handling guest complaints or issues effectively.
4. Sustainability Practices:
   • Eco-friendly Practices: Introduction to sustainable housekeeping practices, such as energy conservation, waste management, and the use of environmentally friendly cleaning products.
5. Hospitality Industry Overview:
   • Introduction to the Hospitality Industry: An overview of the hospitality sector, including trends, challenges, and opportunities.
   • Property Management Systems (PMS): Training in the use of software systems that manage bookings, room assignments, and other operational tasks.

Career Opportunities:

Graduates of a Housekeeping and Accommodation Studies course may find employment in various roles, such as:

• Housekeeping Supervisor or Manager
• Accommodation Manager
• Room Division Manager
• Front Office Manager
• Hotel Operations Manager

Skills Acquired:

• Attention to detail
• Strong organizational skills
• Effective communication and customer service
• Leadership and team management
• Knowledge of industry standards and best practices

Qualification Objectives:

Mode of Delivery

The course is offered entirely online, using a blended approach that combines live, real-time interactive sessions with recorded video lectures to provide a flexible and engaging learning experience.

Live Interactive Sessions:
These scheduled virtual classes bring learners together with expert instructors in real time. You can ask questions, participate in discussions, collaborate with peers, and receive immediate feedback—just like in a traditional classroom, but from the comfort of your own home. These sessions help build a strong sense of connection and community while keeping you on track with your learning goals.

Recorded Video Content:
All live sessions are recorded and made available on the learning platform. This means you can:

• Review lessons as many times as needed

• Catch up if you miss a live class

• Learn at your own pace, at times that suit your schedule

This dual format ensures that whether you prefer the structure of live learning or the flexibility of on-demand content, you’ll have the tools you need to succeed.

With online access from anywhere in the world, this mode of delivery is ideal for busy professionals, students in different time zones, and anyone looking to learn without limits.

Exams are held online, with a timetable and scope provided by Lecturers. Learners must keep their webcams on for supervision

Entry Requirements:

• Copy of Grade 12/LGCSE Certificate or School report
• Copy of ID/Passport

How to Apply:

1. Start Your Application
   Click on the “Apply” button. Follow the step-by-step instructions to submit your application. No Application Fee.

2. Wait for Your Admission Letter
   Once your application is reviewed, you will receive an official admission letter via email.

3. Enroll in Your Course
   After receiving your admission letter, return to the website, navigate to the course you’ve been admitted to, and click “Take This Course” Button. Follow the provided instructions to complete your enrollment.

Need help? Our support team is here to assist you!

Note:
ICM provides four intakes per year — January, March, June, and September.
Our ICM Centre Number is 12193.

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📅 Offer ends 31 January 2026.
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DISCLAIMER: ICM Competency Based Qualifications (CBQs) provide an introduction to occupational competence in the workplace allowing Learners to develop their skills, knowledge and understanding which they can then put into practice within employment. ICM CBQs are flexible in terms of delivery and assessment and are suitable for use in a range of settings including the workplace.