The “Hospitality Management” course is designed to provide students with a comprehensive understanding of the hospitality industry, encompassing hotels, restaurants, and tourism services. This program emphasizes the importance of exceptional customer service, effective management practices, and the ability to adapt to the dynamic nature of the hospitality sector. Students will delve into various aspects of hospitality operations, including front office management, food and beverage services, event planning, and marketing strategies tailored to the hospitality context. Through a combination of theoretical knowledge and practical application, including case studies and real-world projects, participants will develop the leadership, critical thinking, and problem-solving skills necessary to excel in this customer-focused industry. The course aims to prepare future hospitality managers and leaders who are not only proficient in the operational aspects of their establishments but also committed to enhancing the customer experience and driving business success in the competitive hospitality landscape.

Qualification Objectives

• To provide a qualification in hospitality management that combines both subject knowledge and industry experience that is essential for the Learner’s career advancement.
• To equip Learners with the customer service, hospitality management and catering administration skills, knowledge and understanding necessary to achieve in the domestic and international business environment.
• To provide an applied balance between employability skills and the knowledge essential for the Learner’s career advancement or academic aspirations.
• To provide opportunities for Learners to develop the skills, techniques and personal attributes essential for successful working lives within the business industry.

Overview of Knowledge, Understanding and Skills

The Certificate in Hospitality Management is the starting point for Learners with limited knowledge and experience of Hospitality Management. Please note, to be able to progress through this qualification the Certificate must have been completed first, Diploma can then be completed.
On successful completion of these qualifications, Learners are equipped with a range of skills including, but not limited to:
• Using Hospitality Management tools and techniques for a range of customer service and business situations.
• Analysis of the hospitality sector.
• Understanding methods, techniques and measures to engage effectively with customers
• Understanding methods for recording costs and administrative duties.

Career Opportunities

These qualifications prepare Learners to undertake a variety of roles in hospitality management.
Following successful completion of the qualification, Learners could:
• Seek employment in hospitality management related roles.
• Go on to further work in specialist hospitality areas.
• Further their studies in hospitality management or a specific business area.

Duration:

The ICM Diploma programme is structured over 3 years—with 2 years of class study followed by 1 year of internship. Please note that the internship year is optional, and you may graduate after 2 years if you successfully pass all your examinations.

Mode of Delivery

The course is offered entirely online, using a blended approach that combines live, real-time interactive sessions with recorded video lectures to provide a flexible and engaging learning experience.

Live Interactive Sessions:
These scheduled virtual classes bring learners together with expert instructors in real time. You can ask questions, participate in discussions, collaborate with peers, and receive immediate feedback—just like in a traditional classroom, but from the comfort of your own home. These sessions help build a strong sense of connection and community while keeping you on track with your learning goals.

Recorded Video Content:
All live sessions are recorded and made available on the learning platform. This means you can:

• Review lessons as many times as needed

• Catch up if you miss a live class

• Learn at your own pace, at times that suit your schedule

This dual format ensures that whether you prefer the structure of live learning or the flexibility of on-demand content, you’ll have the tools you need to succeed.

With online access from anywhere in the world, this mode of delivery is ideal for busy professionals, students in different time zones, and anyone looking to learn without limits.

Exams are held online – IICT Hybrid Proctoring

Our IICT Hybrid Proctoring System blends AI automation with live human supervision for smarter, more secure online exams. The IICT Proctor App monitors student activity using AI while trained proctors oversee in real time, ensuring fairness, accuracy, and reliability. It’s the perfect balance between technology and human intelligence — ensuring every assessment is secure, authentic, and trusted.

Entry Requirements:

• Copy of Grade12/LGCSE Certificate or its equivalent
• Copy of ID/Passport

How to Apply:

1. Start Your Application
   Click on the “Apply” button. Follow the step-by-step instructions to submit your application. No Application Fee. Free Registration.

2. Wait for Your Admission Letter
   Once your application is reviewed, you will receive an official admission letter via email.

3. Enroll in Your Course
   After receiving your admission letter, return to the website, navigate to the course you’ve been admitted to, and click “Take This Course” Button. Follow the provided instructions to complete your enrollment.

Need help? Our support team is here for you!

Note:
ICM provides four intakes per year — January, March, June, and September.
Our ICM Centre Number is 12193.

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📅 Offer ends 31 January 2026.
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