A Food and Beverage Service course is designed to provide students with the skills and knowledge necessary to work in the hospitality industry, specifically in restaurants, hotels, cafes, and other food service establishments. This course covers a broad range of topics that prepare individuals to serve food and beverages professionally and efficiently while ensuring high levels of customer satisfaction.

Key Components of a Food and Beverage Service Course:

1. Introduction to the Hospitality Industry:
   • Overview of the food and beverage sector within the hospitality industry.
   • Understanding different types of food and beverage outlets, such as restaurants, bars, cafes, and catering services.
2. Food and Beverage Operations:
   • Learning about the various types of service styles (e.g., à la carte, buffet, banquet, room service).
   • Knowledge of menu planning, including understanding different types of menus and their significance.
   • Understanding kitchen operations and the flow of service from kitchen to customer.
3. Service Techniques:
   • Training in professional serving techniques, including proper handling of dishes, glassware, and utensils.
   • How to take orders, communicate effectively with the kitchen staff, and ensure accuracy in service.
   • Techniques for upselling and recommending menu items to enhance customer experience.
4. Beverage Knowledge and Service:
   • Overview of different types of beverages, including alcoholic and non-alcoholic drinks.
   • Training in bar operations, including mixing and serving cocktails, wine service, and beer knowledge.
   • Understanding the legal and responsible service of alcohol.
5. Customer Service Skills:
   • Emphasizing the importance of excellent customer service and guest satisfaction.
   • Training in handling customer complaints and resolving issues effectively.
   • Developing communication skills, including active listening and professionalism in service.
6. Health, Safety, and Hygiene:
   • Understanding food safety regulations and hygiene practices.
   • Training in proper sanitation procedures to prevent contamination and ensure food safety.
   • Knowledge of health and safety standards, including workplace safety practices.
7. Financial Management:
   • Basics of cost control, including understanding food and beverage costs and pricing strategies.
   • Introduction to budgeting and financial management in a food and beverage setting.
   • Techniques for managing inventory and reducing waste.
8. Workplace Etiquette and Ethics:
   • Understanding the importance of professional behavior and appearance.
   • Training in teamwork and collaboration within a food and beverage service environment.
   • Learning about ethical considerations in food service, including sustainability and fair trade practices.
9. Practical Training:
   • Hands-on experience through internships, practical labs, or simulated environments.
   • Opportunities to apply learned skills in real-world settings, such as restaurants or catering events.
10. Career Opportunities:
    • Exploration of various career paths in the food and beverage industry, from entry-level positions to management roles.
    • Guidance on job searching, resume writing, and interview preparation specific to the hospitality sector.

Qualification Objectives:

Entry Requirements:

• Copy of Grade 12/LGCSE Certificate or its equivalent
• Copy of ID/passport

How to Apply:

1. Start Your Application
   Click on the “Apply” button. Follow the step-by-step instructions to submit your application.

2. Wait for Your Admission Letter
   Once your application is reviewed, you will receive an official admission letter via email.

3. Enroll in Your Course
   After receiving your admission letter, return to the website, navigate to the course you’ve been admitted to, and click “Take This Course”  Button. Follow the provided instructions to complete your enrollment.

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Note:
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Our ICM Centre Number is 12193.

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DISCLAIMER: ICM Competency Based Qualifications (CBQs) provide an introduction to occupational competence in the workplace allowing Learners to develop their skills, knowledge and understanding which they can then put into practice within employment. ICM CBQs are flexible in terms of delivery and assessment and are suitable for use in a range of settings including the workplace.