- Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive.
In this course your participants will learn about the importance of customer service and discover a range of smart techniques for improving their ability to manage customers. Making them a valuable asset to any company.
To access the short course content, Follow these steps:
Complete your enrollment, click the “Take This Course” button and follow the instructions provided to make your payment.
You will receive a password via email.
Use that password to log in by clicking on the picture or here: ICM Student Portal
Enroll today!
Enroll as an ICM eLearning member and, Get access to over 60 eLearning courses and resources for a one off fee of R1200. Access is for 1 year and can be renewed anytime. Obtain an ICM eLearning Certificate upon a successful completion of a course. Enroll and become an ICM eLearning member.
ICM Members
Current ICM Members have access to a suite of free eLearning courses, eBooks, the monthly ICM Focus magazine, resources to facilitate study skills and tutorials on how to achieve the best marks in exams. Sign in using your ICM ID number and the password ‘changeme’. You will be asked to change the password and you should update your profile information with your preferred email address. Where your ICM Membership has expired, please contact us to enquire about registration in order to gain access to these online resources.
Promotion
Register for any Certificate or Diploma course and get 1 year of free access to over 60 eLearning courses and resources.
📅 Offer ends 31 January 2025.
Terms & Conditions apply.
